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You may not be familiar with vehicle rental, so here we help you clarify the most frequently asked questions a little so that you don’t miss the opportunity to take that trip you want so much and you can have a clearer idea of the process.
What is the security deposit?
The security deposit is an amount that the rent a car will block on your credit card as backup for the rented vehicle. At the end of the rental, if there is no damage to the vehicle, this amount will be unlocked in full within 3-5 business days. It is important to know that this can only be done with a credit card.
Is there mandatory coverage?
To rent a vehicle, it is mandatory to have coverage for exoneration of damages to the rented vehicle and coverage for damages to third parties. Both can be purchased at the time of rental, before picking up the vehicle.
What vehicle models does Rioja Rent A Car have?
We offer you a large and modern fleet made up of 4×4 vehicles, SUVs, and Pick Ups that have been in our fleet for less than 2 years.
Do you make any additional charge for delivering the dirty vehicle?
We do not charge for external car washing, however, if the car is returned with a lot of dirt on the upholstery, seats, a damp smell, cigarettes, pets or pet hair, an additional charge may be made.
What happens if I lose my car keys or papers?
In these cases you must call the assistance service or contact the agency where you rented the vehicle. An additional charge will be made for their replacement.
Can I return the car to another location or to the hotel where I am staying?
You can return the vehicle anywhere you want, only this will have an additional charge. If you are going to return the vehicle elsewhere, you must contact our agents in advance to verify if it is possible and to be able to provide you with the corresponding amount.
What happens if I don’t return the car at the exact time indicated in the contract?
The contract gives you 2 hours of grace, after the third hour there may be additional charges. You need to contact the office where you made the reservation to let them know if there is any delay.
Where can I call if I have a car problem?
You can send us a WhatsApp message at +506 8378-0479 (https://wa.me/50683780479)
We hope that this series of questions helps to make the rental process clearer. If you have any additional questions, do not hesitate to contact us.
If you want to know our vehicle fleet or more information, you can click here: Fleet
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